Proctoru guardian browser. After you have scheduled your session(s), you will receive a confirmation email from ProctorU. Proctoru guardian browser

 
After you have scheduled your session(s), you will receive a confirmation email from ProctorUProctoru guardian browser  They will give you the link to open your exam, NOTE

33. Be sure that your computer and testing room meet the following requirements before you register for a Praxis test at home. For Candidates Taking an Exam on the Meazure Exam Platform through the Guardian Browser Télécharger la version PDF en français (Canada). NOTE: Schedule your exam at least 72 hours in advance to avoid additional fees (see pricing information below for additional. Follow the on-screen directions to complete the. ProctorU Equipment Checklist; Download the Guardian Browser (and Open It!) Guardian Browser download links; Select the appropriate "Download" link, then go to your computer Downloads folder to open the browser **Mac Users, there are two separate Guardian downloads for Intel or M1 Processors. Visit the test-taker resource center to learn more! Here is a quick video (1:35) to prepare for the process. • Click on the Support icon on the top left in order to connect with a live agent •the name of your testing site to join ProctorU Groups” i. Check out the ProctorU Franklin Portal here. If you are not using the Guardian workflow you will follow the Browser Extension workflow. ProctorU Live chat or telephone for assistance (see below). )Well in advance of your appointment, you will want to install the Guardian Browser, Proctor U’s custom browser, and its accompanying chat application. 855. We partner with third-party live online proctor expert ProctorU to ensure the security and integrity of our high-stakes exams and in turn, the CPM, ARM, and ACoM certifications. Download the Windows version of Guardian Browser from the Guardian Download Page. Contact ProctorU Support. To add the Chrome Extension: Open Google Chrome and navigate to the ProctorU Extension in the Google Chrome Web Store ; Click Add to Chrome; In the "Add ProctorU?" pop-up, click Add. Yes. Though ProctorU s ays it “does not use any student’s personal information for any reason other than the proctoring of online exams,” proctors can access far more information if they so. Click on New Exam to schedule the test. ProctorU Instructor Training. Attempt on an alternative approved device. Schedule at least 72 hours in advance of the. If you want to learn more about the Guardian Browser, click here. These tools allow the proctor to monitor your activity during the exam to ensure that only permitted materials are accessed. I have a gaming computer and my internet can connect to servers all over and game in "real time. If prompted with the "Canvas Gateway" page, click on the "I'm an FSW Student, Faculty, or Staff - I have FSW Credentials" button. Class In Pocket is the one-stop solution for everything you need in best exam software. your proctor must observe you log out of the exam website and close out of all browser tabs. Harness the power of our ProctorU Proctoring Platform paired. Via phone at 1. Once in Guardian, you will be automatically guided through. We would like to show you a description here but the site won’t allow us. As such, ProctorU applies. Computer: Students use their own computer, which must be equipped with a working webcam, speakers, and microphone. Make sure you’ve downloaded the latest version of the ProctorU Guardian Secure Browser; The following. Valid photo ID. This is the best and quickest way to get support. If any of your equipment does not pass the check, which will be indicated with an X, click on the chat icon at the bottom right corner of. Access ProctorU via either your course site or our dedicated ProctorU Practice Test. Google Chromebooks (with Guardian Browser) Google Chromebooks for Live+ or Review+. Test-takers connect to their proctoring session through our secure browser. In this iteration, we’ll bust four common myths about Guardian and other secure browsers, easing concerns about our technology and our intentions with it. Do you need special accommodations? If you require special testing accommodations, I will need to let ProctorU know. Additional Note: UND has not transitioned to the ProctorU Guardian browser yet. Attempt an alternative browser (Firefox or Chrome). If you are connected to a proctor when you experience a technical issue, the Proctor will attempt to resolve the issue. Note: If you are asked for an access code, it means you are accessing the quiz through Guardian Browser. o This guide from ProctorU is comprehensive and restates the information in this section. Strong high-speed internet. Follow the prompts to be connected with an operator. ProctorU is an online exam proctoring solution that offers a powerful, convenient, and secure alternative to traditional test centers. It may take 30–60 seconds for the proctor to reply. 135. Exam Security for Semester-Based Courses. Close out of ProctorU chat box: This will end your session with ProctorU. Students will continue to cover the costs associated with any proctored exams. ProctorU and their Guardian Secure Proctoring Browser allows students with an adequate internet connection and computer to take live proctored online exams in remote locations (e. Download for Windows OS Windows Download for Mac OS Apple (M1) Apple (Intel) info 20 days ago. Test takers will download the browser as part of their exam preparation, and the software can be removed when not in use. • A web browser with Adobe Flash Player installed. During the exam session, Guardian monitors the student’s computer for. The Proctor will help download this if the Auditor has not already done so on exam day. You will be asked to register first, and then will be able to view the recording. The TOEFL can also be required in other situations, such as for visas or for certain jobs. Downloading Guardian Browser: Download and install the Guardian Browser from this ProctorU link, or download and install the Guardian Browser from the dashboard of your ProctorU account. button oIf you experience any issues with starting your session, click the Support button on the upper left-hand corner of the Guardian Browser screen or download the proctoring chat application11. Once you are connected with the Proctor, they will go through all the checks. To get started, watch the "How to download and Install the Guardian Web Browser" video and then download and install the Guardian Web Browser. proctoru. If you need immediate assistance, please access your ProctorU Account and use our Live Chat feature OR Call 1-855-772-8678. To create a ProctorU Account, sign up using this link. FIU’s contracted services with Honorlock and ProctorU will allow FIU to offer students lower costs for proctoring. We also recommend registering for ProctorU’s “Live+ 101 Training for Instructors. If you are using the Guardian Browser,. If your connection with ProctorU drops, you are responsible for getting connected back with them to resume your exam. Windows Download; Mac (Intel) Download; Mac (M1) Download; Starting Your Exam. Step 1: Install the ProctorU Guardian Browser. Our Frequently asked questions page also contains helpful tips and tricks, including information on ProctorU and privacy. Confirm your institution, term, and exam name, then click "Search Sessions. How to determine which. It's quick and easy to take your exam online with APMG International. In 2021, we became the first remote proctoring vendor to guarantee a professional proctor will review every exam session. ProctorU Phone Support: Call 1-855-772-8678 and press option 2. I'll be taking my TOEFL iBT Home at the end of this month, so I've tried to set up all the. A new browser tab will load ProctorU. Guardian is a lockable browser for ProctorU sessions that streamlines exam launch and provides a more secure and user-friendly student experience. The Guardian browser is the only browser that you can use with ProctorU. ProctorU equipment requirements. Step 2: Pretend to take the test (I. Step 3: Test your equipment before exam day and again on exam day, in an environment that is identical to or close to your actual testing location. Download the Guardian browser for Windows OS or Mac OS. When you schedule your exam, Global Campus will verify that your proctor meets the eligibility requirements. Use of these proctoring services requires a reliable internet connection and a webcam. We pioneered online proctoring at scale in 2008 and now proctor millions of exams on the ProctorU Proctoring Platform paired with the Guardian Browser. First, you open the link they provided via mail (or via ETS website) using Chrome or Firefox. If you are not already using the Guardian browser, you will be prompted to download it. The Guardian Browser will launch after you complete the installation process. Issues with stability or speed may prevent you from testing or may cause issues during your exam. Test takers will download the browser as part of their exam preparation, and the software can be removed when not in use. You will be presented with options to download a version specific to your operating system. Online ProctorU exams: Reach out to your proctor via chat if you're experiencing problems. Our Frequently asked questions page also contains helpful tips and tricks, including information on ProctorU and privacy. Have more questions? Submit a request. --- This is the largest community of users for the IKEA product range, and has a wealth of knowledge and experience in all things Smart Home. . High-speed internet connection. This is what we do. If this is a non-urgent request, please enter the details of your request below and a member of. Students can visit the. Launching Exam for Record+ (Guardian): Open the Guardian browser and navigate to Canvas. Students use the proctor's. Deliver your online exam with confidence. Artificial intelligence runs in the background to act as a second set. If you don't have access to a ProctorU account, you can still contact our Chat Support here!. browser, and the ProctorU extension for Chrome. Students can visit the. STEP 1: Create a ProctorU account. Practice Test Real Test 13. Click Schedule New Session if not automatically prompted to do so. Downloading the Browser. Browser Extension - What to Ex pect . com. The first thing to do is to download, run and install the new Guardian Browser. Test takers will download the browser as part of their exam preparation, and it can be removed when not in use. Guardian secures the virtual environment by locking down each test-taker’s computer according to settings configured by exam administrators. Students can visit the. Click the Take the Quiz button to begin. There are many options for securing exams and the method may vary based on the instructor. Webcam (internal or external)I used to work for a major provider. You will need to have a webcam and microphone. For immediate assistance during an exam, please contact the proctor through ProctorU's Live Chat feature; by calling 1-855-772-8678 (Option 1); or via email at help@proctoru. The reservation will open in your default browser and will then prompt you to open or download the Guardian Browser. A short video demonstrating the steps to download the ProctorU browser extension for Google Chrome & Mozilla Firefox. And we would know. Then my second PC had camera issues, allegedly. There are no additional charges to students for ProctorU, Respondus LockDown Browser, or YuJa Proctoring. No headphones are allowed. Launch the installer and wait for the app to complete the installation process. If you are not able to provide these items, you must contact me by September 6, 2023 so we can arrange for you to take your exam on campus or another secure location. Note: Beginning with the Summer 2023 term, ProctorU will be transitioning to the ProctorU Guardian Browser. Poll Everywhere to be Discontinued. A live proctor greets the students, re-verifies their identity, reviews exam rules with them, secures their testing environment and enters them into their exam. Open Sound Control Panel. (Some. Information on downloading the ProctorU web browser called Guardian; Technical requirements for an exam taker's computer, Internet connection, etc. Practice Test Real Test 13. Learn how to enable screen sharing for your browser. Practice Test Real Test 13. Use the Guardian Browser to locate the exam in Canvas or Moodle and open it there. Full-term and Mini-term 1 course(s) will appear first, and Mini-term 2 and the other short-term courses will appear later, about seven (7) days before the official first day of class, according to the Academic Calendar. Guardian passed every test and is a confirmed browser that provides ultimate security for test-takers. I understand that the general sentiment is that ProctorU is bad, and the Lockdown Browser is less invasive and students feel more. If you are not already using the Guardian browser, you will be prompted to download it. The ProctorU Guardian Browser will need to be installed onto your computer. Step 2: Start your Exam Session. Online proctoring sessions with ProctorU must be done using the Guardian browser, which has features that enhance exam security (for example, ensuring no unpermitted programs are running during the exam). Test your equipment here. Drawing from their wealth of experience collaborating with vendors to deliver outstanding service to candidates, the panelists will share what works and what doesn’t. 11. How Do I Prepare for My ProctorU Exam? Step 1: Create a ProctorU account and download the Guardian Secure Proctoring Browser. Step 3: Test your equipment before exam day and again on exam day, in an environment that is identical to or close to your actual testing location. 22. Instructors can find suggested syllabus and instructional language on the ProctorU site, (Guardian) Instructions for Test-takers. com Guardian is a secure internet browser that connects test-takers to their ProctorU proctoring sessions across all service lines – Live+, Review+, and Record+. Guardian is a lockable browser for ProctorU sessions that streamlines exam launch and provides a more secure and user-friendly student experience. To open About This Mac, choose the Apple menu > About This Mac. The site name is the name of your school or district. Fifth St. A short video demonstrating the steps involved in uninstalling ProctorU Guardian Browser from your machine. Please note: The automated equipment check does not guarantee your equipment's functionality on exam. If they cannot successfully troubleshoot the problem within 5 minutes, you. The at home test is identical to a test taken at a test center and taken on your own computer. com. The main difference for test-takers is whether or not a live human proctor takes you through the exam launch process. Click the Recording tab. • Wait for the timer to count down and, once it appears, click the Start Session. ProctorU will only monitor you during your exam session, and both tools can be uninstalled when your exam is complete. Create your ProctorU account. Phone: 1-855-772-8678, Option 1 Text Support Prior to connection time: send a ticket for support Text Support During connection time: You will have Live Chat support availableEnsure browser settings allow pop-ups, microphone, and web camera access for ProctorU. Download and install the ProctorU Guardian Browser to your operating system. Use an internal or external speaker to. Getting Started: Steps to Take Before Exam Day. Download the Windows version of Guardian Browser from the Guardian Download Page. My computer passed all tests after installing the browser extension, and I hope it works for you too, future test taker. Attempt to test in a different location. Figure 3: ProctorU home page—Download Guardian Browser Step 4 – Schedule your exam session with ProctorU To sit the exam via remote proctoring you must schedule an exam session with ProctorU. USA is hosting proctoring services by the following companies: ProctorU, RPNow, and Respondus. Launch Test: At the scheduled exam time, the Launch Test button will appear next to your scheduled exam. And we do it very well. The reservation will open in your default browser and will then prompt you to open or download the Guardian Browser. To complete exams with ProctorU, you will need to download the Guardian Browser instead of a browser extension through Chrome or Firefox. Download the ProctorU Guardian Browser. Please check the detail of your test session(s) in the email are correct. Using the Guardian Browser, login to your ProctorU account and select “Test Out Equipment”. These vulnerabilities must be patched, by the vendor prior to use in VA. 12. AT&T only guarantees 1mbps upload. ProctorU uses a browser extension/add-on (through either Chrome or Firefox) and a remote support software called LogMeInRescue. ago. Contact ProctorU Support. By clicking the hyperlinked steps provided within Guardian, you will be redirected. Click on New Exam to schedule the test. Attempt on an alternative approved device. Create An Account. • 3 yr. Cell phone hotspots are not acceptable. Meazure Learning recently developed a new secure browser for online assessments— the Guardian Browser —to power all remote proctoring sessions. Attempt to test in a different location. Students must access their exam through the ProctorU Guardian Browser in order to use ProctorU. Log in to Blackboard and navigate to your course. When it is exam time, log into the ProctorU browser extension. Speaker. You must be testing using a very reliable, high-speed internet connection. comDownload the Guardian Browser: Make sure you download the Guardian browser. Remote is obviously the most convenient, but if it's kinda busted I have the in person option relatively close to me. How does ProctorU secure a testing session and ensure integrity? Depending on the parameters set by the institution or organization, we can do several things, all of which are disclosed to the test-taker before the test starts. Instructors can find suggested syllabus and instructional language on the ProctorU site, (Guardian) Instructions for Test-takers(Guardian) Instructions for. Windows. Follow the prompts to be connected with an operator. What to Expect . Students can visit the. Create your ProctorU account. ) Download the Guardian Secure Proctoring Browser and open the file to install it on your computer. Try some of the tips below if you're experiencing issues with your. This will provide an improved and consistent ProctorU experience across all operating systems, more privacy, and better access to technical support. When taking an exam online with ProctorU, the exam takes place on your computer, rather than a controlled computer. In order to use ProctorU, you will need: To test alone in a private, well-lit room with a cleared workspace; A high-speed internet connection; A webcam and microphone (internal or external) A government-issued photo ID; Ensure your equipment is working and download ProctorU's Guardian Browser prior to your first examwith a ProctorU representative. The ability to sit at a desk/table during testing that is clear of all items other than your whiteboard and ID. If you have an existing ProctorU acccount, you’ll be asked to link the two accounts. 772. Learn more about setting up exams with ProctorU. If this is a non-urgent request, please enter the details of your request below and a member of. Launch the installer and wait for the app to complete the installation process. Sign Up: Create a test-taker ProctorU. To identify the correct download, access the “About This Mac” section on your computer. Confirm your institution, term, and exam name, then click “Search Sessions. Ensure the microphone's volume is turned up and unmuted up by right-clicking, then click Properties. Click here for help updating your browser or extension. The ProctorU Proctoring Platform is integrated with leading LMSs — including Canvas, Blackboard,. The Guardian browser can be downloaded here. Contact ProctorU support or use the Live Chat feature in your. Candidates who want to reschedule the Exam can email the Directory for assistance or call 780-670-5050 Monday to Friday 8:30am – 4:30pm MDT. As a result of significant recent updates to other browser extension frameworks, ProctorU has launched its own secure browser, Guardian, which provides an enhanced service. Instructors can find suggested syllabus and instructional language on the ProctorU site, (Guardian) Instructions for Test-takers. There are no additional charges to students for ProctorU, Respondus LockDown Browser, or YuJa Proctoring. The first, is by referring to your exam prep materials provided by your institution or exam program. This is the easiest an. Download and install the Meazure Learning ® Guardian Browser on the computer you'll use to test in order to communicate with your proctor on test day. After reviewing your results, your proctor must observe you log out of the exam website and close out of all browser tabs. Please let your test-takers know that 24/7 support is available in three ways: Via LiveChat within the test-taker account. ProctorU requires less than 90% RAM usage for a smooth using experience. A new browser tab will load ProctorU. How do I know if I am a Guardian Test Taker? Exam Day (What to expect) (Guardian) How to Download Guardian. If you run into issues, use the ProctorU chat by clicking on the Support icon in the top left hand corner of the Guardian browser; If you are unable to contact ProctorU, contact Exams and Timetabling on (07) 5678 0533. Live ProctorU representatives are available to help. ProctorU regularly collects and discloses to third parties which include: social security numbers; driver’s license and passport numbers; other personal identifiers and biometric information including genetic, physiological, behavioral, gender identity, and biological characteristics; activity patterns and identifying information unique to each user including. The most annoying thing is tidying. If you are having trouble connecting to your exam, use the quick links to access the support team within the ProctorU Platform or the Guardian Browser. Download and install the Meazure Learning ® Guardian Browser on the computer you'll use to test in order to communicate with your proctor on test day. Click on New Exam to schedule the test. Download the Guardian Browser: Windows Download; Mac (Intel) Download; Mac (M1) Download; A functioning microphone. This can help reduce test-day anxiety and ultimately result in greater test-taker satisfaction. During the exam session, Guardian monitors the student’s. Check the feedback on the equipment checks to ensure your equipment is ready for the exam. Review the following minimum and recommended. Starting May 19, the ProctorU Guardian Browser will be used for all ProctorU proctoring services. 33. For more information regarding Guardian Browser, please visit ProctorU's Test-Taker-Resource. Test. Create An Account. Tablets (Nexus, iPad, Tab, Note, etc. 3. It also means you limit access to your exam data and your test-takers’ personal data, rather than exposing it to potential misuse by a third. Our online proctoring system provided by ProctorU and Meazure Learning allows you to take your exam anytime. Once your exam is over and you have closed out of your ProctorU chat session and video connection, the screen. For details of the services offered by each of these. Starting May 19, the ProctorU Guardian Browser will be used for all ProctorU proctoring services. Log in to your myCCO account: 2 to 3 minutes before your scheduled appointment and click Launch Exam when the countdown timer reaches 0:00:00. Step 2: Pretend to take the test (I. Myth #3: The ProctorU Platform collects very sensitive information from the test-taker. 1. 3. Download the Guardian Browser if you don't already have it. Step 1: Create a ProctorU account and download the Guardian Secure Proctoring Browser. Instructors can continue to use the Browser Extension to set up Record+ exams in Canvas. If you want to learn more about the Guardian Browser, click here. 2. Right-click the Sound Icon in the lower right of your screen. The new Guardian Browser: Eliminates compatibility issues with our testing and proctoring platform, is easier to support and troubleshoot, and provides quick assistance through highly visible buttons to. o This guide from ProctorU is comprehensive and restates the information in this section. Starting May 19, the ProctorU Guardian Browser will be used for all ProctorU proctoring services. com 1. Iyannah Wiseman. Having trouble logging in. Confirm your institution, term, and exam name, then click "Search Sessions. Students do not need an appointment. Click the ProcotrU extension icon in your browser, then click Login. What happens if I lose the connection during my ProctorU exam? What equipment will I need to sit my ProctorU exam?Notice: After May 18, the ProctorU browser extension will no longer be in use for LSU. The ProctorU technician said my camera was disconnected. Create an account (new users) If you. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152. The Guardian browser must be installed to take the exam; it is recommended that you do so prior to exam day. They will give you the link to open your exam, NOTE. Go to the Guardian Browser download site. Open Sound Control Panel. Step 3: In the top right corner of the Pre-Checks page, You will see "Select. 3. Step 1: Open test on a separate browser from proctorU. " Right-click the extension or add-on (the blue owl ) in your browser bar and select the option to remove it. Inside the Applications folder, find Guardian Browser. What is ProctorU? ProctorU is a platform that is partnered with your institution to help you take an exam online while ensuring academic integrity is upheld. The second is by logging into your ProctorU Platform account. Students must access their exam through the ProctorU Guardian Browser in order to use ProctorU. ProctorU represents a critical vulnerability for obvious reasons for viruses and malware, but. 11. The Guardian Browser is a secure web browser application used specifically by students taking remotely proctored exams using ProctorU. ProctorU ProctorU Overview. ShyFireFox. Download the Windows version of Guardian Browser from the Guardian Download Page. Champaign, IL 61820 Email: netmath@illinois. 855. Once you have determined your workflow, follow the links below to the proper location for support. Right-click the extension or add-on (the blue owl ) in your browser bar and select the option to remove it. Updated information for Live+ test takers is available here . Lockdown Browser. How Do I Prepare for My ProctorU Exam? Step 1: Create a ProctorU account and download the Guardian Secure Proctoring Browser. Download ProctorU's Guardian Browser. NOTE: This page was created for you to copy and paste any or all of this language you choose to include in your syllabus. (If an exam is scheduled late, you will be responsible for any late fees assessed by ProctorU. Download the Guardian Browser: Windows Download; Mac (Intel) Download; Mac (M1) Download; A functioning microphone. 1. If you need help identifying which Apple download to use, view this support article. Combined Resources Provide a Better Test-Taking Experience, Now Under One Brand BIRMINGHAM, Ala. Updated. In this iteration, we’ll bust four common. ” Click Uninstall again. The Guardian Browser has been disabled due to known technical errors. Beginning Nov. edu NetMath Office: (217) 265-0439 Monday-Friday: 9-noon & 1-4 CSTWent to attempt to launch my exam again and the guardian browser said I had multiple sessions open. Step 1: Install the ProctorU Guardian Browser. Guardian is the Meazure Learning Browser needed if. Windows 10 and 11 in S mode or Surface RT. . What is ProctorU Guardian Browser? ProctorU use their own secure browser called Guardian Browser. Guardian works alongside the ProctorU Platform to provide enhanced security, streamline the remote testing experience, and make proctoring sessions more equitable for all test. There are a small number of exams hosted in third-party platforms, and the fee for those will be $10 per ProctorU session. This page contains helpful information specific to candidates who are being proctored via the ProctorU Proctoring Platform while taking an exam on the Meazure Exam Platform. Launch the installer and wait for the app to complete the installation process. Download and install the Meazure Learning ® Guardian Browser on the computer you'll use to test in order to communicate with your proctor on test day. This browser will not permanently impact your computer. ProctorU regularly collects and discloses to third parties which include: social security numbers; driver’s license and passport numbers; other personal identifiers and biometric information including genetic, physiological, behavioral, gender identity, and biological characteristics; activity patterns and identifying information unique to each user including. • 3 yr. You can always start a live chat by logging into your ProctorU account and clicking the chat icon in the lower right side of your screen, open a support ticket, or call (855) 772-8678. 18 days ago. Press "Next" to continue with your exam session. Students must satisfy placement requirements before registering for this subject at UCR. In addition, we put Guardian through a rigorous third-party security audit to ensure that we’re protecting exam information and. Use ProctorU Record+. Additionally, there is a cost for this service. Notice: After May 18, the ProctorU browser extension will no longer be in use for LSU. A new browser tab will load ProctorU. Download our Firefox extension to utilize our Live+ and Auto Proctoring Services. Schedule Your Exams. Canvas opens for the semester or term approximately seven (7) days before the official first day of class. The ProctorU database apparently contains the details of 444,000 people, including names, home addresses, emails, cell phone numbers, hashed passwords and organization details, according to. Myth #3: The ProctorU Platform collects very sensitive information from the test-taker. Microsoft Edge browser. Download the ProctorU browser extension here and click “Download Now”. Attempt an alternative browser (Firefox or Chrome). It's offered everywhere that the test is normally available, based on the country of your account address. Need to test your equipment? Click here! Protect your high-stakes exam with our most secure solution. There are a few of ways to identify whether you are taking an exam through the Guardian Browser. Note that not all test-takers have a ProctorU Platform account, so when in. Click okay and the Guardian Browser will open with you in the queue for your exam with ProctorU. The fastest way to get help is to log into your ProctorU Platform account and click the blue chat icon in the lower right corner of the screen. Click on New Exam to schedule the test. This means you can manage exam settings, like locked or toggled questions, exam time, time reminders, cut scores, competency areas, and more. A short video demonstrating the steps involved in downloading and installing the ProctorU Guardian Browser.